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January 5, 2010

Palm Springs Luxury Hospital

Filed under: Hospitals — Doctor @ 7:27 am
Eisenhower Medical Center

Luxury Hospitals

When you first enter the Rancho Mirage suite you will see a bed in one room and a sleeper sofa in another.  There are fine linens, a flat-screen TV and original artwork — and is serviced by a private chef but guess what?  This is no hotel room.

It’s one of 24 luxury hospital suites at Eisenhower Medical Center — and a prominent example of how local hospitals are borrowing pages from the hospitality industry’s playbook to keep their customers happy.

Eisenhower also offers free valet services and a concierge to patients in the suites in the Greg and Stacey Renker Pavilion.  The Desert Regional Medical Center in Palm Springs also offers free valet, and its cancer center offers free tai chi sessions and chair-side massages.

The American Hospital Association doesn’t keep statistics on how many hospitals offer luxury-style amenities, but their spokeswoman Elizabeth Lietz said the association has heard about similar services across the country. “It’s more to accommodate not just their physical needs but their psychological and emotional needs, as well,” she said. (more…)

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